With 10 years of effort, WesTrac China has developed a technical strong service team, a group of extensively distributed branches and fully equipped service facilities, ready to provide you with professional, rapid and high quality service at any time.
Professional Service Team
WesTrac has a service group with more than 300 trained staff. Caterpillar and WesTrac training organizations with complete systems are continuously upgrading and updating all kinds of professional knowledge and operational skills for this team. With assistance from strong Caterpillar service support system, they will help to solve the problems will active attitude, rich experience and professional standards.
Extensive Service Network
In its dealership of 6 provinces and 2 cities, WesTrac has set up more than 40 branches and sites in Beijing, Tianjin, Tangshan, Shijiazhuang, Chende, Zhangjiakou, Taiyuan, Jinchen, Shuozhou, Shenyang, Dalian, Yinkou, Jinzhou, Benxi, Changchun, Yanji, Tonghua, Harbin, Jiamusi, Baotou, Huolinhe, Hulunber, Huhehaote, Xilinhaote, Wuhai, etc. with service technicians in each place, ready to respond to your requests anytime.
Advanced Service Facilities and Equipments
To improve service quality and respond time, improve customer experience, enhance customer satisfaction, WesTrac has equipped with more than 100 units of professional service vehicles, installed with advanced Caterpillar inspection equipments and repair tools, capable of providing preventive maintenance, troubleshooting and repair, etc service.
Aiming at satisfying various service requests of customers, WesTrac has been continuously strengthening its field service capability, meanwhile, we have built up professional workshops capable of taking overhaul, etc different business, in Tianjin, etc., equipped with advanced and complete inspection and repair tools.
Moreover, in order to support customer to realize all the inner value of Caterpillar products, we are committed to promoting contamination control, a positive measure of reliability and durability, encouraging implementing it in the whole life of product. In workshop, we strictly follow Caterpillar contamination control standard guidelines to repair. For mining equipment, we can provide oil system kidney looping and particle counting.
From the perspective of customers, we are committed to customer’s equipments having the highest availability and reliability, minimizing its operation cost, providing with comfortable and easy equipment management solutions and returning more value to customers, all of which will be our consistent pursuit and high focus.